100% hassle-free returns!
How do I send something back?
Returns within Germany are completely free. You have 30 days to send something back. This is valid from the time your order was delivered. If you are not from Germany, then the return costs are similar to the sending costs. Unfortunately for orders from outside the EU we can't accept returns.
Please follow the steps below to send something back:
1. Write us a short e-mail to service [at] pullup-dip.com and let us know which items you want to send back (please also indicate the order number).
2. We will send you the return label (returns only free within Germany!)
3. Once we receive the return, we will refund your money.
Did you know about PayPal returns?
If you pay your order with PayPal you will get the chance to return your product for free.
PayPal is covering return label cost up to $20. This is possible for 12 orders over the span
of 1 year.
Check this link for more information: "PayPal Returns"