100% hassle-free returns!

How do I send something back? 

Returns within Germany are completely free. You have 30 days to send something back. This is valid from the time your order was delivered.

 

If you are not from Germany, then the return costs are as following:

Countries:	Return costs
EU countries + Switzerland, United Kingdom	similar to the sending costs.
All other NON-EU countries:	Unfortunately we can't provide return labels for other non-EU countries. If you are from one of these countries and want to return your order you have to send it back with your local post to our warehouse.

 

Please follow the steps below to send something back:

1. Visit our returns portal, where you can initiate your return yourself. 

Alternatively: Write us a short e-mail to service [at] pullup-dip.com and let us know which items you would like to return (please include your order number).

2. We will send you the return label (for all EU countries + Switzerland, United Kingdom. Returns are only free within Germany!)

3. Once we receive the return, we will refund your money.

Instructions for cancellation & Cancellation form

A. Instructions for cancellation

Introduction

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (FT Fitness Technology GmbH, Im Oberhof 4, 88260 Argenbühl, Deutschland, Tel.: +4989215300747, E-Mail: info@fitness-technology.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you choose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us.

Returns can only be made to the following address:
FT Fitness Technology GmbH, Ahegg 22, 88239 Wangen, Germany.

The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods

General information

1) Please prevent damage to and contamination of the goods. Please return the goods, if possible, in the original packaging with all accessories and all packaging components. If necessary, please use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging providing adequate protection against potential transport damage.
2) Please do not return the goods freight forward.
3) Please note that the above general information in section 1 and 2 is not a precondition for effectively exercising your right to cancel.

B. Cancellation form

If you wish to cancel this contract, please complete and submit this form.

FT Fitness Technology GmbH
Im Oberhof 4
88260 Argenbühl
Deutschland

E-Mail: info@fitness-technology.de

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) /for the supply of the following service (*),

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of consumer(s)

________________________________________________________
Address of consumer(s)

________________________________________________________
Signature of consumer(s) (only if this form is notified on paper)

_________________________
Date

(*) Delete as appropriate