FAQ

We ship to over 70 countries worldwide. You can find a detailed list in our shipping overview. Is your country not listed? Then please contact us and we will check if we can ship there as well.

Within Germany, shipping is free of charge from 100€ order value. The international shipping costs vary depending on the shipping country, you can find an overview of the shipping costs in our shipping costs table. To calculate the exact shipping costs for your order, we recommend our shipping cost calculator in the shopping cart.

NOT within the EU! For orders from a third country you pay only the net price of the product, but depending on the country local duties and taxes may apply. US orders are tax-free below $800! We have no influence on these additional costs and cannot provide more detailed information about them. Please check with your customs office about these fees before placing an order. The commodity tariff number for our products is: 95069190

Special case Switzerland:

Orders to Switzerland and Liechtenstein are shipped with meineinkauf.ch and already include 7.7% Swiss VAT and customs fees, i.e. you will receive your order from Switzerland already duty paid and no additional costs!

The shipping time varies depending on the country, you can find an overview in our shipping overview.

Yes, all orders in the store are shipped with tracking. As soon as the package is scanned by the provider, you will receive a tracking email from our shipping tool Sendcloud. If you have not received an email, please check your spam folder and contact us.

Within Germany in principle yes. Please enter the postal number and the parcel store in the shipping address. Please keep in mind that larger packages do not always fit into a Packstation and will then usually be delivered to a Paketshop.

Most of the parcels are shipped by DHL and Fedex. Depending on the specification like weight & size of the package the parcel service provider is selected.

Outside of Germany, some countries are delivered by DHL, Fedex or UPS.

The delivery of packages to the UK is currently handled by FedEx.

To the USA we ship with Fedex.

You have the right to cancel the purchase contract and return the product within thirty days without giving any reason, no ifs, ands or buts and super simple. You can find more information about this in our cancellation policy.

Please follow the steps below to return anything:

1. write us a short email to service [at] pullup-dip.com and tell us which items you want to return (please also include order number).

2. we will send you the return label (return shipping only free of charge within Germany!)

3. as soon as we receive the return, we will refund your money.

The return costs correspond to the outbound costs. For countries outside the EU (except US and Switzerland) we can unfortunately not offer return labels.

Depending on the product you also have a warranty see our warranty conditions.